Terms of Service

1. Acceptance of Terms

By accessing or using the Muvers website and services you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

2. The Service

Muvers provides an online marketplace that connects customers requesting removals services with vetted moving partners (“movers”) operating in the United Kingdom. Quotes generated on the site are estimates and may be adjusted following a formal review.

3. Bookings and Payment

A booking is confirmed once a deposit (typically 20% of the quoted total) has been received and a mover has been assigned. The balance is due on the day of the move. We accept all major debit and credit cards via Stripe.

4. Cancellations and Refunds

Cancellations made more than seven (7) days before the move date are refunded in full. Cancellations within seven days may incur a fee covering committed mover capacity. See the booking confirmation for the full cancellation schedule.

5. Insurance and Liability

All bookings include public liability insurance and goods-in-transit cover, subject to standard exclusions. High-value, fragile or hazardous items must be declared in advance. Muvers’ liability is limited as set out in the booking agreement.

6. Acceptable Use

You agree not to misuse the platform, submit fraudulent quote requests, or attempt to access areas of the site for which you are not authorised.

7. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on this page. Continued use of the service constitutes acceptance of the updated Terms.

8. Contact

Questions about these Terms? Email hello@muvers.co.uk.